Is My Email Server Up?

Knowing that your business and valuable client information is secure and well maintained is a top priority for any business owner. Shouldn't your website's availability or your email server's uptime be just as high of a priority?

SolidSpace's Availability Monitoring is a simple and affordable service that alerts you if your internet connected device has a service failure, providing a reliable way to decrease costly website down time and quickly identify a lapse in an email server's connectivity or a failing firewall. Even if you already have an internal monitoring system, SolidSpace's Availability Monitoring is a second layer of protection against errors that slip past your internal monitoring tools.

SolidSpace's Availability Monitoring

• Works with any Internet connected device; i.e. a firewall, email or database server
• Checks your device every three minutes for service failures; i.e. server connectivity or a web page displaying correct content
• Three consecutive failures trigger a real-time alert that is sent via email or email capable device.
• Daily uptime reports

The SolidSpace Availability Monitoring service checks your servers, websites or other internet connected devices 24 hours a day, 7 days a week, generating real-time alerts when errors occur.

A wide range of monitored services:

Connectivity IMAP Citrix Presentation Server Generic (TCP) Windows Terminal Server Generic SQL Server HTTPS SMTP

NNTP SSH POP Telnet HTTP VNC FTP DNS

Availability Monitoring Pricing
30 Day FREE Trial Offer!	Limited Time Offer, Signup Now!
First device with one monitored service	$14.95
Additional devices with one monitored service	$12.95
Additional services on same device	$9.95
Account Set Up Fee	FREE*
*Limited Time Offer for first time account holders , normally $14.95.

Multiple devices qualify for a discount. Contact Sales to find out more today!

Grade Your Network's Reliability

SolidSpace's Server Health Check is a weekly server health assessment with 24/7 Availability Monitoring for your Internet connected devices, giving you a focused view of your network's performance and reliability. With the ability to foresee problems and the confidence that you will be the first to know about a service failure, you will see a reduction in downtime and an increase in employee productivity.

SolidSpace's Server Health Check Features and Benefits:

Can be installed on Windows, Linux, and Mac servers connected to the Internet Monitors for a wide range of services failures. Click here for a list of options. Monitors your internet connected devices for service availabilities every 3-5 minutes depending on service. Requires three consecutive failures before sending an alert via email or email capable device.
Monitors the device for: Anti Virus Definition updates Patch Management updates Successful & Failed Backups Service failures & reliability Monitors & Grades Server Performance for: CPU utilization Disk utilization Memory utilization

SolidSpace's IT professionals will provide a weekly server health report displaying your device's overall performance score, service failure details, security issues, a reliability measurement and a data protection details.
Click here to see a sample report

Server Health Check Pricing
First devices	$34.95
Additional Devices	$29.95
Device Set Up Fee	FREE*
*Limited Time Offer, normally $34.95.

SolidSpace is always available to help trouble shoot a low health score and can respond to failures with your consent, billing a discounted rate of $ 50.00 for remote support and $100 per hour for on-site support (NC Piedmont Triad Area only).

We Bring Data Center Level Managed Services to You: Remotely

Your server does not have to be located in SolidSpace's Data Center to benefit from professional managed services. We can deliver unwavering and courteous technical support and server maintenance, Remotely. SolidSpace's Remote Managed Services provide enterprise level monitoring and preventive server maintenance to clients that choose to keep their equipment in-house. We can be your network administrator's partner in keeping your network healthy and an expert helping hand that is just a phone call away.

A properly patched and monitored server will reduce your yearly IT support cost, by allowing you to see application or hardware problems before they cause costly surprise outages. By accessing your device remotely, SolidSpace can assist you or your IT department with system administrator tasks that are vital to your network's health.

With SolidSpace's Remote Managed Services, we will monitor and provide preventive maintenance for your internet connected device's operating system. Once your device's operating system is stable* will be the first to respond to failure alerts during normal business hours.

Remote Managed Services Features and Benefits:

• Can be installed on Windows, Linux, and Mac servers connected to the Internet
• Monitors for a wide range of services failures. Click here for a list of options.
• Monitors your internet connected devices for service failures every 3-5 minutes depending on your chosen monitored services.
• Less false error alerts: requires three consecutive failures before sending an alert via email or email capable device.
• Preventive maintenance of device's operating system, ensure it is functioning properly
• Monthly port scans and vulnerability test
• Identify hardware and application issues which may adversely affect the operating system.
• Monitor event log alerts
• First response to failure alerts during normal business hours
• Discounted remote and on-site support rates
• Weekly device performance reports
• Daily uptime reports

We monitor and maintain the device for: Antivirus definition updates Missed antivirus definitions Patch management updates Successful & failed backups Service failures & reliability Server performance monitored for: CPU utilization Disk utilization Memory utilization

Preventive Maintenance Includes:
Windows Maintenance
• Patching operating system
• Ensure native server components* are operating properly


Linux Maintenance
• Apply Critical updates to Operating System: Kernel, Sendmail, Bind, apache, MY SQL or Postres


Mac Maintenance
• HTTP, HTTPS, FTP, SMTP and MySQL or Postgres and resource utilization for CPU, Disk and Memory.
Data Collection
• Anti virus Definitions
• Bandwidth
• CPU
• Disk Utilization
• Disk queue
• IIS
• Memory
• Windows Event Log
• Active Directory

Remote Managed Services Pricing
Monitored Device	$129.95
Device Set Up Fee	89.95*
*Limited Time Offer, normally $129.95. *Technical Specifics

SolidSpace's Remote Managed Services offers your company the ultimate peace of mind; knowing that our IT professionals are "in the loop" about new threats and issues and keeping a watchful eye over your network health and efficiency.

If an application causes an outage, Solidspace's team of IT professionals will alert you of the event and will work closely with you to fix the problem.

We can be the first to respond remotely to your non-operating system outages, billing on a time and materials basis at a discounted support rate of $50 per hour remotely or if needed provide on-site help (NC Piedmont Triad Area only) at $100 per hour.

*Technical Specifics

Rock Solid Support and Infrastructure

Security and hardware issues are a mundane and constant part of IT administration but absolutely fundamental to keeping your business running smoothly. Many times, small issues slip by because of time constraints - keeping up with warranty and software expiration, keeping applications patched for security vulnerabilities and managing application growth as it relates to system resources are all issues that SolidSpace can take responsibility for.

SolidSpace's Data Center Managed Service Plans pair our redundant data center infrastructure and biometric security with our advanced server management and 24/7 availability monitoring. We focus on the overall health of your device's operating system and are the first to respond to failure alerts.

Dedicated server and colocation customers can add a Data Center Managed Service Plan to their existing plan at any time. With a wide range of monitored services and two levels of responsive support available, SolidSpace can customize your server management to fit your needs and budget.

Data Center Infrastructure Features & Benefits:

• Redundant, clean, uninterrupted power with onsite backup power and power conditioning technology in the event of an outage
• Redundant internet connectivity
• Climate controlled environment
• Fire suppression & some detection
• Biometric security

Managed Services Features & Benefits:

• Can be installed on Windows, Linux, and Mac servers connected to the Internet
• Monitors for a wide range of services failures.Click here for a list of options.
• Monitors your internet connected devices for service failures every 3-5 minutes depending on your chosen monitored services.
• Less false error alerts: requires three consecutive failures before sending an alert via email or email capable device.
• Preventive maintenance of device's operating system*, ensure it is functioning properly
• Monthly port scans and vulnerability test
• Identify hardware and application issues which may adversely affect the operating system.
• Monitor event log alerts
• First response to failure alerts during normal business hours
• Discounted remote and on-site support rates
• Weekly device performance reports
• Daily uptime reports

We monitor and maintain the device for: Antivirus definition updates Missed antivirus definitions Patch management updates Successful & failed backups Service failures & reliability Server performance monitored for: CPU utilization Disk utilization Memory utilization

Preventive Maintenance Includes:

Windows Maintenance
• Patching operating system
• Ensure native server components* are operating properly


Linux Maintenance

• Apply Critical updates to Operating System: Kernel, Sendmail, Bind, apache, MY SQL or Postgres


Mac Maintenance

• HTTP, HTTPS, FTP, SMTP and MySQL or Postgres and resource utilization for CPU, Disk and Memory.

Data Collection

• Anti virus Definitions
• Bandwidth
• CPU
• Disk Utilization
• Disk queue
• IIS
• Memory
• Windows Event Log
• Active Directory

Tier 1 Managed Services
Receive first response remote and hands on technical support Regular Business Hours, Monday-Friday 8:00 AM- 6:00 PM EST/EDT
»Discounted remote and on-site support rate: $50/remote hour; $100/ on-site hour*

Tier 1 Pricing
Monitored Device	$129.95
Mac Mini Managed Services	Only $49.95!
Device Set Up Fee	89.95*
*Limited Time Offer, normally $129.95.

*Tier 1 Technical Specifics

Tier 2 Managed Services
Receive first response remote and hands on technical support 24 hours a day, 7 days a week. We will only respond to outages/ server down alerts after normal business hours.
»Discounted remote and on-site support rate: $50/remote hour; $100/ on-site hour*
»Discounted After Hours support rate: $175/ hour*

Tier 2 Pricing
Monitored Device	$149.95
Device Set Up Fee	89.95*
*Limited Time Offer, normally $149.95.

*Tier 2 Technical Specifics